Exchange and Returns Policy
Thank you for shopping with Urban Freex. We want you to be happy with your purchase. If you’re not fully satisfied, we’ve outlined our policy below.
1. Exchange Eligibility
You can request an exchange within 7 days from the date of delivery.
To be eligible for an exchange:
- The item must be unused, unwashed, and in original condition.
- All tags and labels must still be attached.
- The item should be returned in the original packaging (if possible).
2. Items Not Eligible for Exchange
- Items that are washed, worn, damaged, or altered.
- Clearance sale items or customized products (if applicable).
3. No Refund Policy
We do not offer refunds under any circumstances.
Only exchanges are available.
4. How to Request an Exchange
To start an exchange:
- Message us on Instagram @urbanfreex OR WhatsApp 9342997959.
- Provide your order number, product name, and reason for exchange.
Our team will respond with the next steps.
5. Exchange Shipping
- Customers are responsible for exchange shipping charges unless the item received is defective or incorrect.
- For defective or wrong items, we will provide support for replacement shipping.
6. Inspection & Approval
Once we receive the returned item:
- Our team will inspect it within 2–4 business days.
- If approved, the exchange process will be initiated.
7. Exchanges
- Exchanges are available for size or color changes only.
- If the new item costs more, you must pay the difference amount.
- If the new item costs less, no refund or balance amount will be provided.
8. Damaged or Incorrect Items
If you receive:
- Wrong item
- Damaged item
- Missing item
Please contact us within 48 hours of delivery with photos/videos of the issue.
Exchanges / replacements will be delivered within 7–10 working days.
9. Shipping Policy
All orders will be delivered within 7–10 working days.
10. Contact Us
📍 Urban Freex
📞 WhatsApp / Call: 9342997959
📩 Instagram: @urbanfreex
🌐 Website: urbanfreex.in
📧 Mail: urbanfreexonline@gmail.com